More Madness

NO ONE SHOULD EVER USE AOL. NEVER EVER EVER.

THEY WILL CHEAT YOU AND LIE TO YOU AND TELL YOU THEY CANCELLED YOUR ACCOUNT AND THEN BILL YOU FOR MONTHS AFTER YOU CANCEL AND THEN EVEN WHEN YOU HAVE MOVED TO ANOTHER STATE THEY WILL CONTINUE TO BILL YOU AND WHEN YOU CALL TO TELL THEM THEY ARE BILLING YOU FRAUDULENTLY THEY WILL SAY, "OH? YOU CANCELLED? I HAVE NO RECORD OF THIS." AND THEN THEY WILL CHARGE YOU AGAIN WHEN YOU HAVE ERASED EVERY BIT OF AOL OFF YOUR MACHINE. BUT THE THING IS THEY WILL CHARGE YOUR BANK ACCOUNT WHERE YOU USED TO LIVE, WHICH YOU NO LONGER DEPOSIT MONEY IN, AND THEN YOU HAVE TO PAY OVERDRAFT FEES TO THE BANK WHICH, WHEN YOU CALL AOL ABOUT THIS, THEY REFUSE TO REFUND OR EVEN APOLOGIZE. SO YOU TELL THEM IN NO UNCERTAIN TERMS (AFTER BEING PUT ON HOLD FOR FORTY-EIGHT MINUTES) THAT YOU WANT TO CANCEL AND NO YOU DO NOT WANT AN EXTRA MONTH FREE AND NO YOU DO NOT WANT TO GIVE THEM ANOTHER CHANCE AND NO YOU DO NOT WANT TO BE A PREFERRED CUSTOMER AND ALL YOU WANT IS FOR THEM TO FREAKING CANCEL YOUR ACCOUNT ALREADY AND YOU ARE WILLING TO FORGET ABOUT WHAT THEY'VE ALREADY CHARGED (FRAUDULENTLY) IF THEY WILL JUST DO WHAT YOU WANT WITHOUT ANY QUESTIONS. THEN TWO YEARS LATER THEY WILL SEND A BILL THROUGH A COLLECTIONS AGENCY THAT SAYS YOU OWE THEM MONEY AND WHEN YOU CALL THEY ACT LIKE YOU ARE THE STUPID ONE AND ALSO WHEN YOU ASK WHY THIS IS THE FIRST TIME YOU'VE HEARD FROM THEM IN TWO YEARS THEY WILL SAY, "WE SENT A NOTICE TO XXXXXX ADDRESS," WHICH YOU HAVE CLEARLY TOLD THEM IS NOT WHERE YOU ARE LIVING NOR HAVE YOU LIVED THERE IN OVER TWO YEARS.

AND WHEN YOU CALL AND ASK TO SPEAK TO THE "CUSTOMER" "SERVICE" "PERSON"'S SUPERVISOR YOU ARE IMMEDIATELY ROUTED TO A FOURTEEN YEAR OLD ATTITUDE PROBLEM AND WHEN YOU ASK FOR HIS SUPERVISOR HE TELLS YOU HE'S IT. AND WHEN YOU ASK WHO ELSE YOU CAN TALK TO, HE SAYS HE'S IT. SO THEN YOU YELL INTO THE PHONE THAT AOL WILL GET YOUR MONEY WHEN HELL FREEZES OVER, THAT AOL HAS NO RIGHT TO TELL PEOPLE THAT THEY HAVE ANYTHING EVEN SLIGHTLY RESEMBLING CUSTOMER SERVICE, AND THEN WHEN YOU GO TO SLAM DOWN THE PHONE YOU DON'T EVEN HAVE ANY SATISFACTION BECAUSE ALL YOU CAN DO IS DISCONNECT AND A TINY beep DOES NOT HAVE THE SAME EFFECT AS SLAMMING DOWN A BIG OL' PLASTIC RECEIVER.